Refund policy
Mode of Refund
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All refunds will be transferred to the original payment method.
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Cancellations
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We do not offer cancellations or returns for orders if you change your mind but you can return your Fetal Doppler within 2 working days of receiving it, provided that it is unused, unopened, and in its original packaging. Kindly contact customer services to arrange for a return authorization. Any cancellations or returns after an order is placed will incur a restocking fee of USD$15.
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30-Day Money-back Guarantee
Try the VitaSonus Products with a 30-day money-back guarantee!
Here at VitaSonus, we understand it is hard to trust a product that sounds too good to be true.Â
How to claim your money back:
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You must have purchased the VitaSonus At-home Fetal Doppler from our website, after the 20th of March 2021.
1. This money-back guarantee only works when the device is clearly defective.Â
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i.e. The purchased at-home doppler does not show readings. The purchased wearable breast pump does not turn on/has any suction/leak.Â
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This money-back guarantee does not work when the device is working fine but the customer finds it not suitable for their needs or changes their mind.Â
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2. It’s normal if the doppler device doesn’t pick up the heartbeat at early pregnancy stages. Please make sure you wait till week 14. A good way to see if the device work is to test it to pick up your own heartbeat. If it does pick up your heartbeat, it suggests the device works.
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3. All 30-Day Money-Back Guarantee applications must be submitted within 30 days of receiving your Fetal Doppler.
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4. Please contact us regarding the return. We may request evidence of the device being defective to meet the return criteria.Â
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5. If your application does not meet our return criteria, you will not be approved for a refund. Incomplete or illegible claims will not be refunded.
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6. Once approved, we will refund you the purchase price (at the time of order. Shipping fees will not be refunded), once the defective device has been returned to our warehouse*. VitaSonus does not provide shipping labels. Please arrange your shipment back to us and let us know the tracking number to get your refund on time.Â
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7. The refund only applies to the defective product(s). Other product(s) from the same order are not eligible for a return and refund, i.e. accessories, gels, and milk storage bags. The value of other product(s) is to be deducted from the money-back amount.Â