ORDER PROCESSING

Orders must be placed by 11:59 PM PT to start processing on the next business day. Processing time usually takes 2-3 business days of receipt (processing time does not include weekends and holidays). These times may be extended during holidays, launches/restocks, limited-edition releases, and promotions. Orders placed on Saturday and Sunday will be processed the following Monday. All purchases are subject to credit authorization prior to processing. Only authorized purchases may be processed and shipped.

Once you have completed your order, you will receive an order confirmation email with order details. Once your order ships, a shipping confirmation email will be sent to the email address associated with your order within 24-48 hours. A link will also be included with tracking information to check the status of your order.

If you do not receive an order confirmation email, please be sure to check the email address associated with your order and check your Spam/Junk/Trash email folder as well.

Order confirmation emails may be delayed as a result of high order volume. Please get in touch with our customer service team if you have not received your confirmation email within 24-48 hours of your purchase.

ORDER DELIVERY

Once shipped, delivery time will take 5-7 business days depending on your location. These times may be extended during holidays, launches/restocks, and promotions. The estimated time of delivery can be delayed due to transit conditions and/or customs processing for international orders. We do not offer expedited shipping at this time. All domestic orders are shipped via USPS or UPS and international orders via UPS or DHL. (Shipping fees, delivery options & courier vary depending on your order and ship-to country/location).

Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, emergency service suspension, natural occurrences, air/ground transportation strikes/delays, or transfers from USPS to the local carrier in your country, nor any extra fees, customs or back end charges once the package has exited the United States.

Packages undeliverable by courier and/or their international shipping partners will be canceled and refunded once received and processed at our fulfillment center.

Items shipped outside of the United States are subject to duties, taxes, handling, and/or other miscellaneous charges as defined by the country of import. These fees are included in the cost of your shipment in advance for your convenience. Customs regulations require that we display the total product value on the front of the package (including products purchased at a discounted price or are part of a promotion).

We collect Sales Tax, where applicable, and pay it to the state to which we’ve shipped your merchandise. It’s a State Tax regulation. City, Local, and Special taxes may also apply.

These policies are subject to change without notice. By placing an order on Dentaxa you agree with the Shipping Policy, Refund Policy, Privacy Policy, and Terms of Service of Dentaxa.