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User Manual
We understand the value of your time. That’s why our team is trained to respond promptly and efficiently, ensuring your queries and issues are addressed without unnecessary delays.
Frequently Asked Questions
The Easepuppy mat uses a pressure-activated cooling gel technology. When your dog lies on it, their body weight triggers the gel to absorb heat, providing a consistently cool surface without any need for power or pre-cooling.
The Easepuppy cooling mat is designed to comfortably accommodate most medium to large breed dogs. Its generous size and supportive design provide ample space for them to stretch out and relax fully.
No, that's the beauty of the Easepuppy mat. It is completely self-cooling and requires no electricity, batteries, or time in the freezer. It's always ready to use whenever your pet needs it.
Cleaning your Easepuppy mat is simple. Just wipe the surface with a damp cloth and a mild soap. Thanks to its waterproof base, you can safely clean spills without liquid seeping through.
Absolutely. Easepuppy prioritises pet safety. The cooling gel is completely non-toxic and sealed within a durable, puncture-resistant layer, making it perfectly safe for dogs even if they nibble at the mat.
The cooling effect of an Easepuppy mat is designed to last for several hours of continuous use. It recharges simply by not being used, ready to cool again once your pet gets up.
The Easepuppy mat is constructed with a tough, scratch-resistant exterior and reinforced seams to withstand normal use from dogs. It is highly durable and resistant to punctures from claws.
The Easepuppy mat is incredibly versatile! Use it in your dog's crate, their favourite bed, on the kitchen floor, in the car boot, or even take it with you to the park for a picnic.