Covid-19

Due to the widespread of COVID-19 globally, we are experiencing potential international delivery delays due to insufficient airfreight capacity and government restrictions. Please check the updated shipping times under the current circumstances as below:

Warehouse Hours:

Please note that our warehouse works Monday to Friday. We do not dispatch orders on weekends and Federal Holidays. All orders placed on weekends and Federal Holidays will be dispatched on the following business day. 

Christmas warehouse closure：23 Dec-26 Dec 2022

New Year warehouse closure：31 Dec 2022 – 2 Jan 2023

Handling

All orders will be dispatched from our warehouse within 2-3 business days, during peak periods this can increase to within 5-10 business days. Fetaliz is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability. Shipping to P.O BOX sometimes may have a longer delivery time of up to 25 business days.

Fetaliz does not take responsibility for any untracked parcels that go missing. We are not responsible for delays, lost or damaged shipments, or orders sent to incorrect, invalid addresses or correct addresses. Fetaliz will help as much as possible to trace a missing parcel, however, if untracked shipping is selected, it is the customer’s responsibility to follow up with the carrier. Fetaliz is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.

Local Destination Tax & Duties

Fetaliz has no control over any customs or import duties that could be charged when the order reaches the destination country. These charges can cause delays and the customer will be liable to pay for them. Fetaliz advises the customer to check with the local customs agency before placing the order.