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User Manual
We understand the value of your time. That’s why our team is trained to respond promptly and efficiently, ensuring your queries and issues are addressed without unnecessary delays.
Frequently Asked Questions
The Easepuppy mat uses pressure-activated cooling technology. When your dog lies on it, their body weight triggers the mat to absorb and dissipate heat, providing a consistently cool surface without any need for electricity or pre-cooling.
The cooling effect from the Easepuppy mat typically lasts for several hours of continuous use. It recharges itself naturally when not in use, simply by being off the ground and at room temperature for a short while.
The Easepuppy mat is made from pet-safe, non-toxic materials. However, it is not designed to be chew-proof. We always recommend supervising your pet with any new product to prevent any destructive chewing behaviour.
Cleaning your Easepuppy mat is simple. Just wipe the surface with a damp cloth and a mild soap if needed. Thanks to its waterproof base, you can also spot clean it without worrying about moisture seeping through.
While the Easepuppy mat is perfect for shaded outdoor areas like a patio, we do not recommend leaving it in direct sunlight for prolonged periods as this can reduce its effectiveness and longevity.
The Easepuppy Dog Cooling Mat is available in multiple sizes to accommodate all breeds, from small terriers to large retrievers. Please check the product listing for specific measurements to find the perfect fit for your dog.
There is no activation required! The Easepuppy mat's cooling feature is ready to use straight out of the box. Just unroll it and let your dog enjoy the immediate cooling comfort it provides.
Absolutely. The Easepuppy mat offers a soft, supportive surface that can relieve pressure on sore joints. The cooling effect can also help soothe inflammation, providing comfort for dogs with arthritis or hip dysplasia.